Cancellation and Refund Policy

This text describes the cancellation and refund terms of the Webdesiz subscription offered by Birim Ajans Yazılım Limited Şirketi. The short version: no commitment, you cancel your subscription on your own whenever you want, and you keep using the panel until the end of the period you paid for.

1. How to cancel your subscription

1. Sign in to the panel.
2. Open the Settings → Subscription page.
3. Press the Go to the Stripe portal button and cancel your subscription. From the same screen you can update your card and download past invoices.

You do not need our approval, a phone call or a reason to cancel. There is no contract term, commitment or cancellation fee.

2. What happens after cancellation

• Your access is not cut immediately. The panel stays open until the end of the period you paid for. The subscription page shows “Ends at the end of the period” with the exact date.
• No further charges. Automatic renewal stops after cancellation.
• Your ads keep living on Meta’s side. The end of your Webdesiz subscription does not stop your campaigns on Meta. If you want spending to stop, pause your campaigns on Meta’s side or from the panel before the subscription ends.
• Your account is not deleted. Cancellation does not remove your account or data. If you want them deleted, use the Data Deletion Request page.
• Coming back is easy. You can subscribe again whenever you like.

3. Automatic renewal

A new subscription renews automatically at the end of each monthly period and is charged to your saved card. If you do not want it to renew, cancelling before the period ends is enough. You can see the date and amount of the next payment on the Settings → Subscription page in the panel.

4. Right of withdrawal for digital services

Webdesiz is a digital service made available immediately after payment. Under the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer are among the exceptions to the right of withdrawal. Because you start using the service as soon as the subscription begins, the right of withdrawal cannot as a rule be exercised for the fee of the period paid.

This does not mean you are tied to the service: you cancel your subscription whenever you want, you only pay for the period you used, and no charge is made for the next period.

If you use Webdesiz within your commercial or professional activity, the withdrawal provisions of consumer legislation may not apply to you. In that case the Terms of Service apply.

5. Cases in which refunds are made

We refund the amount charged in the following cases:

• Incorrect or duplicate charge. If more than one charge was made for the same period, the excess amount is refunded.
• A charge that continued although you cancelled. If a renewal was made by mistake after cancellation, it is refunded.
• An access problem caused by us that we could not resolve. If you could not use the service during a paid period because of a problem on our side and we could not fix it within a reasonable time, we refund the amount corresponding to the period you could not use.

We do not close the door on requests outside these cases. If you previously paid annually and want to request a refund for the remaining time, or if your situation matches none of the items above, write what happened to destek@webdesiz.com. We review your request within the legal framework and reply to you in writing.

6. How refunds are made

Payments are collected through the Stripe infrastructure. Your card details are stored at Stripe and are not passed to us. Approved refunds are made to the card used for the payment, again through Stripe. We cannot refund to a different account or in cash. How long the amount takes to appear on your card depends on your bank’s processing; that part is not under our control.

7. Your ad budget is not included in refunds

The budget you spend on your ads is paid directly to Meta Platforms, not to us. The Webdesiz subscription is only the fee for using the panel. Refunds, disputes and invoicing of ad spend paid to Meta are subject to Meta’s own policies; you need to contact Meta about those.

8. How to submit a refund request

Send an email to destek@webdesiz.com with “Refund request” in the subject line. To speed up your request, including the following is enough:

• The email address registered to your account
• The charge date and amount
• Your reason for the refund, briefly

We reply on business days. When your request is concluded, we notify you in writing of acceptance or rejection together with the reasoning.

9. In case of dispute

If you qualify as a consumer, your right to apply to Consumer Arbitration Committees or Consumer Courts within the legal monetary limits is reserved. Before taking these routes we recommend writing to us at destek@webdesiz.com; most matters are resolved by correspondence.

10. Contact

Birim Ajans Yazılım Limited Şirketi, Türkiye. For all correspondence about subscriptions, invoices and refunds: destek@webdesiz.com. For other questions see our contact page.